Business Owners Toolbox Blog Discussions and articles to help the small business owner solve the challenges they face as they grow their business.

“Sharisax is Out There” has a series of posts on this topic, and my “guest post” is the fourth in this series. After you read mine, check out the other articles.

Selecting the best clients is critical to growing your business, so how can you bring yourself to say no to a prospect?

First of all, you must know what kind of clients or work you want . . . don’t want . . . and why. Define your core expertise, and who your services are best for. Create a brief mission statement out of this. Then re-read it when you are talking with a marginally qualified prospect.

The main reasons you should say no are, in my experience:

1. Unprofitable

2. Off target for you

3. You don’t like them

If you think a prospective client isn’t right for you, you might ask, what would it take to make them right? For example, raising the price. Or being able to hand the work off to a subordinate. You propose that to them. They’ll probably say no, but if they say yes, you can have a good client.

If you’re turning down work because you’re too busy, then:

— Take the most interesting and challenging and lucrative work

— Raise your prices

— Hire a qualified associate, and bill them out at 3 times what you pay them

You’ve got to deal with your own resistance to saying no. For example:

– “In these tough times, I need every client I can get (even the unprofitable ones).”

These clients suck up the time and energy—and profit potential—you should devote to profitable clients. Your profitable, desirable clients end up subsidizing your unprofitable, aggravating ones.

– “Maybe they’ll grow into a bigger client.”

Occasionally true, but make sure you price high enough so that it’s profitable now.

– “They really need me, but don’t have the money.”

To keep your own business healthy and profitable, yet still help out the cash-flow-challenged, set a percentage (5 to 10% of your work time) for pro bono or el cheapo work you will do, and stick to it. Oh, and if you notice that this “poor” prospect is driving a new BMW, then bill them full rate.

– “Wow, this may be an interesting new thing I could get into!”

“After all, we can really do anything!” Not true. Stick with your core expertise. Go back and reread your mission statement.

It’s important to qualify—and disqualify—any prospective client early in the interaction. You don’t want to spend several hours with somebody then discover that you won’t be working with them.

Finally: All the above applies to firing an existing client as well.